All items being returned to Tactical Solutions must be accompanied by an RMA number which can be obtained by calling Tactical Solutions’ Customer Service Department at 866-333-9901.
All items to be returned to Tactical Solutions must be unused and be accompanied by a Tactical Solutions Invoice within 30 days of the original purchase date. If the product is returned after 30 days, the return is subject to a 25% restocking fee.
Product purchased by a dealer will be given a credit for the amount on their account, given a check for the refund amount, or will be given a credit on their card once the product has been received and inspected by Tactical Solutions.
Product purchased and returned by a miscellaneous customer will be refunded upon receipt and inspection to the credit card under which the original order was purchased.
Returns for service on an item purchased from Tactical Solutions require an R/A Number which can be obtained by calling Tactical Solutions’ Technical Department at 866-333-9901. All items upon receipt will be inspected by a tech and repaired and returned to the customer once the product is repaired. If the item(s) cannot be repaired and the repair is a manufacturing issue, Tactical Solutions will replace the item with the same product. If Tactical Solutions no longer manufactures the item, Tactical Solutions can offer a refund of the original amount on the invoice or replace with a similar item of equal or lesser value. If there is to be an exchange or refund, the original product must be received and inspected by Tactical Solutions be for either the exchange or refund is to be processed.
Internet Shipping Policy
Tactical Solutions complies by all Federal, State, and Local Firearms laws and regulations for the purchase, shipping, and transfer of Firearms and Firearm Parts and Accessories. Firearms and serialized items will only be sent to valid FFL dealers.
Ecommerce orders processed through Tactical Solutions website are processed within 1 business day following order placement, dependent on availability. Process time on back ordered items are dependent upon availability. Orders processed through our Ecommerce site are charged immediately upon placement of order.
Not all products are available in all states. Tactical Solutions will not ship items to states where the items are not legal. State restrictions may result in Tactical Solutions being unable to ship, or require additional modifications be made, resulting in an additional cost and a shipment delay.
This privacy notice discloses the privacy practices for www.tacticalsol.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.